louboutinGoogle Inc. needs to add more mobile capabilities and support
for business customers to its new Internet-calling service to compete with
Skype Technologies SA and rival Web-phone providers, analysts said.
Google’s Gmail, the third-largest e-mail site with 186 million users
worldwide, added a feature this week that lets users make voice calls to a
wireless or land-line phone from a computer, the company said in a blog post.
Calls to the U.S. and Canada will be free at least until yearend. Other calls
will range from 2 cents to $4.99 a minute, depending on the country.
Google dropped $3.64 to $450.98 at 4 p.m. New York time on the Nasdaq Stock
Market. The shares have declined 27 percent this year.
Corporate applications, which Google Chief Executive Officer Eric Schmidt
identified last year as a potential billion-dollar business for the company,
may be Skype’s focus going forward while Google has concentrated more on
consumers, said Will Stofega, a program director at technology researcher IDC
in Framingham, Massachussetts.
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The service lacks features that would help Google make deep inroads in a market
dominated by Skype, said Jayanth Angl, an analyst at Info-Tech Research Group
in London, Ontario. It’s not yet accessible via Google’s package of business
software and users can’t use the calling feature from mobile phones — an area
where Google has made strides with its Android software.
“Integration with a lot of applications will tip the balance in favor of
Google,” Stofega said in an interview.
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